An opportunity can be marked as won or lost from the CRM module > Pipeline.
Marking opportunities as won
| DMF |
010216 PROSPECTING OPPORTUNITIES MARK OPPORTUNITY AS WON/LOST or 191422 WEB PORTAL OPPORTUNITIES WIN |
| 1 | From the Kanban or Table view, click on  > Mark as won from the relevant opportunity. When the feature flag Adoption Crm is enabled, from the Kanban view, click on the relevant opportunity card then on  . |
| 2 | In the window displayed, specify the following fields: |
| Field | Description |
|---|---|
| Stage | Select from the drop-down list the new stage of the opportunity. This list only displays the stages with a Won Status. |
| Signed on | Specify the signature date. The current date is filled in by default. |
| Comment | If needed, specify a comment. |
| 3 | Click on Confirm. |
Depending on the required fields set up for stages, a window opens to specify the fields required to move through all the remaining stages in the pipeline.
Reference
To define the required fields for each stage, refer to Defining required fields for opportunity stages.
| 4 | Specify the required fields for the remaining stages in the pipeline and click Save. |
The opportunity is in the Won status. The opportunity is no longer displayed in the Pipeline menu. Click on 
in the header to display won opportunities.
Note
When an opportunity is marked as won, it is no longer possible to change its status.
Marking opportunities as lost
| DMF |
010216 PROSPECTING OPPORTUNITIES MARK OPPORTUNITY AS WON/LOST or 191423 WEB PORTAL OPPORTUNITIES LOSE |
| 1 | From the Kanban or Table view, click on > Mark as lost from the relevant opportunity. When the feature flag Adoption Crm is enabled, from the Kanban view, click on the relevant opportunity card then on  . |
| 2 | In the window displayed, specify the following fields: |
| Field | Description |
|---|---|
| Reason | Select from the drop-down list the reason of the loss. Reasons are set up from Tools > Setup > General setup > Sales > Archiving reason. |
| Stage | Select from the drop-down list the new stage of the opportunity. This list only displays the stages with a Lost, Aborted or Off target Status. |
| Lost on | Specify the lost date. The current date is filled in by default. |
| Comment | If needed, specify a comment. |
| 3 | Click on Confirm. |
The opportunity is in the Lost, Aborted or Off target status. The opportunity is no longer displayed in the Pipeline menu. Click on 
in the header to display lost opportunities.
Note
To mark an opportunity as lost, it is not necessary to specify the required fields for the remaining stages in the pipeline.
When an opportunity is marked as lost, it is no longer possible to change its status.
