Managing preferences

To access the preferences, click on the connected user's picture in the header, then click on Preferences.

This preference allows you to define colors related to each status in the search results of issues and tasks:

  • Open
  • Pending
  • Resolved
  • On hold
  • Closed externally
  • Closed internally
  • Exceed GRT
  • Exceed GFRT
  • Exceed GRT and GFRT

Each status has a default color, which can be modified from the preferences.

To modify a color:

1 Click on the colored sticker for the corresponding status.
2 In the window, select the desired color then click on Validate.
3 Click on Save to take into account the new color.

The color of the status is modified.

To return to the default color, click on then on Save.

To empty the color, click on then on Save. Issues under this status will no longer be shown with this color.

This preference allows you to choose what is displayed in the columns related to employees, namely the Assigned to, Created by, Modified by, Monitored by, Account mgr. columns, in the search results table among the following options:

  • Photo only - Allows you to only display the user's photo;
  • Photo, First name and Last name - Allows you to display the user's photo, first name and last name;
  • First name and Last name - Allows you to display the user's first name and the last name.