Managing custom data

DMF	141302 HELPDESK ISSUES MODIFY or 142602 HELPDESK SIMPLIFIED ISSUE MODIFY

From the context panel of an issue, the Custom data section is used to display custom data added in quick access in order to access them quickly. From this section, a window can be opened to access all custom data set up for issues.

Custom data in quick access

Click on on the right of the Custom data section from the context panel to set up the data to display in quick access. Custom data in quick access are specific to each user. From the setup window:

• On the left, the list displays custom data available to be added in quick access.
• On the right, the list displays custom data in quick access. Select a data from the list then drag and drop it to modify the order of data.

Drag and drop a data from one list to the other to add it in quick access or remove it from quick access. Click on the or icons to add or remove all data at once.

Click on Apply to take into account the modifications.

All custom data

Click on to display all custom data of issues in a dedicated window. Depending on data setup, the window contains one or more tabs/sections/fields.

Modify the desired data then click on Validate.