Activating the Help Desk Portal

DMF 0901** ADMINISTRATOR SETUP SETUP

Akuiteo's Help Desk Portal is enabled from the Settings Portal > Helpdesk > Issues > Activation.

The Help Desk Portal can be activated by company or directly on the ***** company.

The setup done on the ***** company is applied by default to all other available companies in Akuiteo, unless there is a specific setup for a company. A user who logs into the Help Desk Portal has access to the specific setup for their company first or, if there is no specific setup, to the setup of the ***** company.

The different companies' setup can be accessed via tabs, at the top of the setup screen from the Helpdesk menu > Issues > Activation. By default, the ***** tab is the only one displayed.

1 From the setup screen of the Helpdesk menu, click on + tab at the top.
2 In the window, select a Company from the drop-down list. This list displays all the companies set up in Akuiteo that do not yet have a specific setup.
3 Click on Validate then on Save at the bottom of the screen.

A new tab is added for the specific setup of the selected company. By default, the setup of the ***** company is retrieved but can be modified.

1 From the setup screen of the Helpdesk menu, click on the relevant company tab.
2 Click on Delete the company setup at the top right of the screen then confirm the deletion.

The specific setup is deleted. The setup used for this company will now be the ***** company setup.

To use the Help Desk Portal, it must be enabled from the Settings Portal.

Important

For more information about the Help Desk Portal and what it means to enable this, refer to Activating the Help Desk Portal.

1 From the setup screen of the Helpdesk menu, click on the relevant company tab.
2 Check Enable issues to manage issues using the Help Desk Portal.
3 Click on Save at the bottom of the screen.

For the relevant company, the helpdesk issues are now managed using the Help Desk Portal.