Custom data displayed on Customer Portal

This setup screen is used to set which custom data should be displayed when creating and modifying issues in the Customer Portal > Help Desk, allowing customers to specify this information directly.

This setup can be accessed from Tools > Setup > Help Desk setup > Custom data > Custom data displayed on Customer Portal.

The setup screen displays the list of custom data set up for help desk issues from Tools > Setup > Help Desk setup > Custom data > Issues custom data.

Reference

For more information about custom data, refer to Custom data.

To make custom data visible on the Customer Portal, check the corresponding box in the Display on Customer Portal column of the table. The custom data checked will be displayed in the Additional information section of issues. This section is visible when creating or modifying issues.

Note

Custom data are sorted according to their rank number and are not grouped in sections.

Criteria are available at the top of the screen to narrow down the custom data displayed in the table. The table is automatically refreshed each time the criteria are modified.