Starting the billing process
Akuiteo enables the user to bill sales service contracts, via delivery notes that can later be turned into invoices.
A sales contract contains all the billing information:
- Billing and payment terms
- Periodicity
- Details about the products to bill
- Validity dates
- Price review by index variation, etc.
Contracts can be billed separately or all at once; the same stands for price review by index variation.

To update contracts, you must do the following:

Price review can be done for a contract or for multiple contracts at once, at a specific date set for price review.
Note
Make sure you clearly define the way price review indexes will be used when dealing with contracts.
Example:
At a specific date D, you have the following elements:
- a known amount AM;
- a known index IN.
When calculating the new amount, these previous values change into N-1 and you therefore have:
- an amount AM-1, which corresponds to the previous amount AM;
- an index IN-1, which corresponds to the previous index IN;
- a new index IN (known);
- a new amount MN (unknown).
Since both indexes are known, you can therefore calculate the relationship R that defines the progress: R = IN / IN-1
On a service, you can set a coefficient (between 0 and 1), that we name C.
This coefficient is the portion on which the price review will apply. In other words, an index of 1 means the whole price will be reviewed. An index of 0.8 means that only 80% of the price will be reviewed, the remaining 20% will not be changed. This also means an index of 0 implies that the indicated price will remain fixed, whatever the index movement.
The formula to calculate the new amount is the following:
AM = AM-1 x [ C x (R-1) + 1 ]
For example:
Amount N-1 = 3840
Index N-1 = 245.10
Index N = 272
- R = 272/245.10 = 1.10975
Coefficient = 0.8
The new amount = 3840 x ( 0.8 x ( 1.10975 – 1) + 1 ) = 4177.15
If we reason differently:
The index only applies to 80% of the amount, so AM = 3840 * 80% * 1.10975 + 3840 * 20% = 4177.15

Akuiteo automatically calculates the periods corresponding to the amount on the issued invoice, applying a prorata if needed.
The period is calculated based on:
- the next due date;
- the billing periodicity.
The start date of the period can be adapted based on:
- the effective date (in arrears mode);
- the validity start date of a contract line.
The end date of the period can be adapted based on:
- the validity end date of the contract;
- the effective termination date of the contract;
- the "Anniversary" code, entered in "MMDD" format (2 figures for the month + 2 figures for the day), that will determine the next due date (corresponds to the invoice end date + 1 day);
- the validity end date of a contract line.
Depending on the period calculated on each line of the contract, Akuiteo calculates the price applying the prorata indicated on the Services tab of the contract.
- Month started = due
- Exact number of days
- Based on 360 days: considers all the months as made up of 30 days
- Full month if ends after the 15th

DMF | 141538 HELPDESK CUSTOMER CONTRACTS SEND MULTIPLE EMAILS |
Prerequisite: One or more recipients must be specified in the Recipients tab of the contracts to send by email.
Sending multiple contracts by email consists in sending, for each contract selected, an email containing the contract report to the relevant customer.
1 | From Help Desk > Contracts > Customer contracts, search for contracts. |
2 | Select the desired contracts then right-click on the selection and click on Send the selected contracts by email. |
3 | Enter the information: |
Field | Description |
---|---|
Employee |
From the help list, select an employee to add as the sender or as Cc/Cci. You can add as many employees as necessary. The selected employee is automatically added to the table:
|
Enter an email address, then press the Tab key to add as the sender or as Cc/Cci. It is possible to add as many email addresses as needed. The email address is automatically added to the table:
|
|
Template |
Select the contract report template in the drop-down list. The drop-down list displays Contract and List of contracts report templates. |
Email body format | Select the mail's body format. |
Include the ... as CC |
Check the managers that you want to include as CC in the email:
Those managers are specified from the contract in classic view only:
|
Email message body |
Enter the keyword to include in the email body. The help list displays keywords already created in Akuiteo. If the Email body format is not specified, a default generic body will be used. |
Attachment format | Select the attachments' format in the drop-down list. |
Attach file | if the box is checked, the contracts will also be generated in the selected Attachment format and attached to the emails. If the box is not checked, the information of the contract will only be shown in the body of the emails. |
Link the document to the management object | Check this box if you want the published contracts to be added under the Linked documents tab of the contracts. |
4 | Click on: |
- Send to directly send the emails.
- Open Outlook to open the emails from the Outlook interface in order to check each email before sending it.
The selected contracts are sent by email. The recipients of each email are the contacts specified in the Recipients tab of the corresponding contracts.

To generate multiple deliveries:
1 | In Help Desk > Contracts > Customer contracts, start a search for billable contracts with a specific deadline. |
2 | In the search results, select the contracts to deliver. |
3 | At the top right of the search results, click on |
The screen used to generate multiple deliveries is displayed and contains the selected lines.
4 | Check Open generated deliveries in search result if you want generated deliveries to be automatically displayed as search results at the end of the processing. |
5 | Click on Start generation of deliveries. |
Deliveries are generated. You can find them in Management > Sales > Deliveries.
The To process, Processed and Failed checkboxes are displayed in order to filter lines based on the processing status.

Prerequisite: Amounts indicated in deliveries must be checked.
1 | In the search results of deliveries from Management > Sales > Deliveries, select the unbilled deliveries that you want to bill. |
2 | At the top right of the search results, click on |
3 | Enter the Billing date. |
4 | Check Open generated invoices in search result if you want generated invoices to be automatically displayed as search results at the end of the processing. |
5 | Click on Start billing. |
Invoices are generated. You can find them in Management > Sales > Invoices.
The To process, Processed and Failed checkboxes are displayed in order to filter lines based on the processing status.

For contracts that do not have any billable lines, deliveries cannot be generated. Therefore, the next billing date is not updated automatically to the next due date for those contracts.
This date can be seen:
- from the simplified contract in the Billing tab > Next due date field.
- from the standard contract in the Customer contract tab > Header section > Next billing field.
In that case, multiple billing dates can be updated at once in order to postpone the billing date of desired contracts until the next due date, based on the periodicity of each contract.
1 | In Help Desk > Contracts > Customer contracts, start searching for contracts that do not have any billable lines. |
Important
This option does not take into account the presence or absence of billable lines on selected contracts. The next billing date will be updated to the next due date even for selected contracts that contain billable lines.
2 | Select the desired contracts then right-click on the selection and click on Calculate next billing date. |
3 | Click on Yes. |
The next billing dates of the selected contracts are updated to the next due date.

1 | In the sales invoices search results window (Management > Sales > Invoices), select the invoices and credit note of your choice, then right-click on your selection and click on Book the selected invoices/credit notes. |
The screen for booking multiple invoices opens and displays the selected invoices and credit notes.
2 | In Parameters, enter the following information: |
Field | Description |
---|---|
Invoices template selection |
Select from the drop-down list the report template to use for invoices. This list displays all the report templates set up for the List of sales invoices type in the shared reports. This field is only displayed if the selection includes invoices. |
Credit notes template selection |
Select the credit notes report template from the drop-down list. This list displays all the report templates set up for the Customer credit notes list type in the shared reports. This field is only displayed if the selection includes credit notes. |
Open booked invoices in search result |
When this box is checked, booked invoices will automatically be displayed as search results. Tip For example, this option is used to directly download original documents of booked invoices by right-clicking on the search results > Download original documents. |
Merge into a single document (only if PDF) | When this box is checked, invoices printed based on a printing template in PDF format are merged in a single document, one after the other. |
Add a blank page after the odd reports back front |
This box is only available when the option to Merge in a single document (only if PDF) is checked. When this box is checked, blank pages are added in the merged document for each invoice to be displayed in an odd page. |
This option is only available when the option to Merge in a single document (only if PDF) is checked. Select this option to print the merged document once booking is done. |
|
Preview |
This option is only available when the option to Merge in a single document (only if PDF) is checked. Select this option to print the merged document once booking is done. |
3 | Click on Start booking and confirm your choice. |
Invoices and credit notes are booked. The relevant accounting entries are generated, the invoices and credit notes can no longer be modified.
Important
Make sure you book the invoices, otherwise they will not be taken into account.