Introduction to simplified issues

The Help desk module offered by Akuiteo enables users to process the issues brought externally by customers or internally by employees. This module has specific features to organize how an issue is processed by the different teams in a company. The simplified issues module makes it even easier to process issues thanks to a simplified interface that only contains the necessary fields and features.

The life cycle of an issue begins with its creation, whether it is created by a customer or an employee. Then, tasks must be created to start resolving the issue. After an issue has been resolved, it can be closed.

To save time when you need to create multiple issues with the same characteristics, you can create issues from templates. The templates created by a user can be shared with other users using template groupings.

Issues can be added to sprints to organize the workload of a team, depending on the number of employees available and the difficulty of each issue.

The simplified issues module can also handle multi-company issues, in cases where employees need to work on issues from multiple companies.